TERMS & POLICIES
Steve Forrest Music
Here to look after all our customers
Being a local musician myself, I have true interest in making sure all the information you receive is genuine.
I look forward to being a part of the growth of the music industry here on the Central Coast.
Customer Service Policy
We aim to fulfil your needs with humanity, integrity, fairness and decency by means of:
Supplying a pleasant service whilst displaying consideration and sensitivity.
Managing your requests and enquiries precisely and efficiently.
Recognising and answering your specific needs.
Clarification if we are able not able to answer your query.
Treating you reasonably and displaying our commitment to you.
Seeking feedback to better our service.
Customer service is our main priority. We appreciate your business here at Steve Forrest Music, We look after all our customers and your satisfaction with your purchases are what we look to achieve.
Placing an order or have a question about a product?
Customers can contact Steve Forrest Music via email or phone as below,
email@example.com or on (02) 4353 5490
Warranty / Fault Returns
We only accept warranty or faulty item returns.
To begin this process, or if you have any questions about it, you can contact the team via firstname.lastname@example.org or on (02) 4353 5490 during business hours.
All products sold by Steve Forrest Music have a comprehensive manufacturer’s warranty in place. If something is wrong with your item, we will do everything we can to make it right.